Policies

Splashout Policies and Terms and Conditions

“Welcome to Splashout Art Studios, where every effort is made to carry out professional responsibilities for our members. We also aim to keep our product prices very low. Should you find this not the case, please inform us. We also appreciate feedback on any service issues.

Our terms/policies are below for your information”. Jenny Tuck (Manager).

PAYMENTS:

Deposit:

Bookings for term/workshop/event/service are secured only on receipt of deposit/full payment (whichever applicable).
Deposits vary with each event and are non refundable/non transferable.
Term deposits are now $ 75 minimum.

Balances:

As from 2017 all balances will be due prior to classes or workshops commencing.
Reminder invoices will be sent via email.

Refunds:

Please choose carefully. Splashout does not provide refunds except where a course is cancelled.
Should you miss one or more sessions full fee is still payable.

Attendance:

In the case on non-attendance or lateness, notice is appreciated.
Catch-up time can no longer be offered due to fullness of classes.

Timekeeping:

Punctuality is appreciated to maintain an effective, relaxed, learning process.
Sessions commence on time – late arrival hinders the group’s progress.
Studio is open 15 minutes prior to each session.

PERSONAL INFORMATION/PRIVACY:

Enrolment information is private and only accessed by Splashout staff.
Splashout does not share your information with other organisations/clients.
If your details are requested it is Splashout policy to decline.

Communication:

Splashout utilises emails for communication, plus Australia post and in house notice boards.
Emails are kept to appropriate content ie: exhibitions – events – news – information etc.

Splashout Art Supplies:

see Studio Discount Shop
Full payment at time of purchase please

Payment options:

Major Credit Cards – eftpos – cash – cheque

Special orders:

Most items can be ordered in. We can purchase for you, or your friends, with a generous discount off usual retail store prices.

Thank you for taking the time to read these terms/policies ~ Cheers Jenny